Service Questions
Q: What kinds of organizations do you serve?
A: We are happy to provide our provide service to any type of
organization. Our gourmet hot beverage service is available to
companies, trade association, nonprofits, retailers, schools, churches
and many other types of organizations. We are set up to offer our full
service to medium-sized to large organizations with at least 30 to 50
employees or high foot traffic, like a retailer. We can offer other
options, including selling machines, to smaller offices and
organizations, so they can enjoy our delicious hot beverages as well.
Q: What areas do you service?
A: Our aim is to provide the highest quality service possible, which
requires us to focus our operations geographically. Our aim is to
serve organizations in Washington, DC and Virginia. We provide full
service in Washington, DC, Northern Virginia and Charlottesville. If
your organization is outside of those areas, we would be happy to
discuss selling machines to your organization or developing
less-than-full service approaches.
Q: How much does the service cost?
A: We are comparable in cost to other major specialty coffee services
such as Flavia or Keurig, though most people prefer the quality of our
beverages. Our pricing is determined through consultation with our
prospective clients to understand what kind of service model works best
for them. Specific pricing by client is a function of expected volume
and servicing requirements and can be structured in different ways
depending on your needs. View our different service approaches.
Q: I have a limited budget but I like the quality of your drinks? What do you suggest?
A: Barista on Demand offers different service options for different
types of organizations. It is this flexibility that sets us apart from
many other services. Before we give a client a proposal with pricing,
we try to understand their budget and their requirements. Our machines
can be equipped with vending units to allow your employees or customers
to pay for part or all of the cost of their drinks. This way, they can
have access to superior hot specialty drinks without blowing your budget.
Q: I already have a coffee service. Why should I consider Barista on Demand?
A: As we like to say, “When taste matters, Barista on Demand
delivers?” We believe that our specialty drinks are better than the
competition at comparable cost. If you can deliver better quality to
your employees or customers at a comparable cost, that’s a great reason
to consider us. But don’t take our word for it. Schedule a free
Employee Coffee Break demo and try the drinks for yourself.
Q: How long does it take to set up service in my office?
A: Upon receipt of a signed agreement, we can usually have you set up within one to three weeks.
Q: Do you sell the machines?
A: We do sell the Aroma line of machines, especially for home and
small office use and to customers that fall outside of our full service
area. We also sell all of the ingredients necessary. Within our
service area, we focus on providing high quality office coffee service,
not on selling machines. However, customers that opt to purchase
machines rather than utilize our coffee service will be required to
contract for service separately. We will also sell machines for home
and small office use and to customers that fall outside of our full
service area.
Q: How do you charge for your service?
A: Payment for our service depends on the kind of service you contract
for. For our normal office customers, we charge on a per-drink basis
that is all-inclusive, including ingredients, cups, condiments, and an
agreed-upon service level. We track the number of drinks through
counters on our machines and bill monthly. In vending situations, we
charge by having customers insert bills or coins into the machine to
pay for their drinks.
Q: What maintenance is required for the machines?
A: Daily running of a pushbutton cleaning cycle, emptying the coffee pucks
and refilling ingredients is suggested for best results.
Q: Do you have references for customers using your service?
A: Yes we do. Please email admin@baristaondemand.com and include your
contact information including phone number and we will be happy to respond
with our references.
Product and Machine Questions
Q: Once I get started, what if I need to order supplies?
A: We will set up a supplies ordering procedure for you. It may take us a
few weeks to get a feel for your company's volume, and then we set up an
automatic ordering process where supplies will be shipped periodically (with
your approval).
Q: Do you provide cups?
A: For office coffee service customers, we provide cups as well as other
accessories such as stirrers and sweeteners. We operate on a one-drink,
one-cup model. So for each drink consumed on a monthly basis, we will
provide an equivalent number of cups at no cost. If the organization
utilizes more cups than drinks, then the excess cups will be billed at $0.15
each. For environmental reasons, we encourage our customers to dispense the
drinks into reusable mugs so as to reduce waste.
Q: How large are your drinks? Can you customize the size?
A: Depending on which machine is used, the machines can be programmed to
serve drinks as small as 8oz and as large as 20oz. Our default drink size is
12 ounces. Size availability can be customized to suit each customer, so
before you install your machine or machines, make sure to let us know.
Q: Do you have a complete menu list of the drinks available from the machines?
A: Yes. Please email admin@baristaondemand.com with your contact info
including phone number and we will be happy to provide our drink menus.
Q: Are your ingredients Kosher?
A: Yes. Email us at admin@baristaondemand.com and include your contact info
including phone and we will be happy to provide you the details.
Q: Do you offer decaf?
A: Yes.
Q: Do you have hot chocolate and other non-coffee drinks?
A: Yes.
Q: Is your packaging recyclable?
A: No but our drinks are prepared individually with no packaging required
unlike Keurig or Flavia.
Q: Can I set up automatic delivery of supplies?
A: Yes.
FAQs for Current Customers
Q: What areas do you service?
A: Metro Washington, DC and Central Virginia.
Q: How do I place an order online?
A: Coming soon!
Q: My machine is not working. What do I do?
A: Send an email to service@baristaondemand.com or call your account
representative at the number provided to you.
Q: How do you bill for your service?
A: By invoice monthly.
Q: How do I re-order ingredients?
A: We provide contact information for you to reorder ingredients and we expect to
offer this service online in the future.
Q: What maintenance is required for the machines?
A: Generally the daily maintenance process of running the pushbutton
cleaning cycle, emptying the coffee pucks and refilling the ingredients is
all that's required. Periodic preventive maintenance is also planned by your
account representative and communicated to you.